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Next Day Delivery Available

Frequently Asked Questions

Below you'll find a list of the most common questions we are asked, with comprehensive answers to each question. If you can't find the answer to your question, please don't hesitate to contact us at customersupport@galaxystores.co.uk and a member of the team will come straight back to you.

General

Q Can I collect from you?
Q Can I order an out of stock item?
Q Can you send me a receipt?
Q Do you have a catalogue?
Q Do you have a shop?
Q Do your prices include VAT
Q How can I contact you?
Q Is there anywhere I can view previous customer reviews of Galaxy Stores?
Q Why haven't I received a reply to my email to you?
Q Why is there no contact telephone number for customer services?

Orders

Q Can a discount code be applied after my order has been placed?
Q Has my order been successful?
Q How do I use a promotional code?
Q I don't have an email address, can I still order from you?
Q Is every product you sell in stock?
Q Is there anywhere I can view previous customer reviews of Galaxy Stores?
Q Is your website safe?
Q What is the status of my order?

Deliveries

Q Can I change my delivery address after my order has been placed?
Q Can you deliver to a European country outside of the UK?
Q Can you deliver to Jersey?
Q Can you deliver to the Isle of Man?
Q Can you deliver to the Isle of Wight?
Q Can you deliver to the USA?
Q Can you offer next day delivery?
Q Do you deliver to Ireland?
Q Do you offer a 2 man delivery service?
Q How long does delivery take?
Q How much is delivery?
Q I have ordered more than 1 item, will all of my items be delivered together?
Q Is there anywhere I can view previous customer reviews of Galaxy Stores?
Q What happens if I am not home when the delivery is attempted?
Q What is a white glove delivery service?
Q Where do you deliver to?

Returns

Q How long do I have to return an item?
Q Is there anywhere I can view previous customer reviews of Galaxy Stores?

Payments

Q Do you accept American Express cards?
Q Do you accept purchase orders?
Q Do you offer credit terms?
Q How can I pay for my order?
Q Is there anywhere I can view previous customer reviews of Galaxy Stores?
Q When will I be charged for my purchase?
Q Why am I being asked for another password after entering my card details?
Q Why is my payment not going through?